Billing Processing Delays: Purchases, Upgrades & Renewals affected

Incident Report for Sync.com

Resolved

This incident has been resolved.

Posted Apr 17, 2023 - 13:00 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2023 - 13:00 EDT

Identified

Some users may experience errors when purchasing, upgrading, or renewing accounts. Our team is working with our vendor to restore services.

Posted Apr 17, 2023 - 11:33 EDT

This incident affected: Website.