Login and Syncing issues affecting a subset of Sync users

Incident Report for Sync.com

Resolved

This incident has been resolved.

Posted Jul 15, 2024 - 16:33 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 15, 2024 - 14:52 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 15, 2024 - 14:12 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 15, 2024 - 13:51 EDT

Investigating

Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

Posted Jul 15, 2024 - 13:44 EDT

This incident affected: Web Panel, Desktop, Mobile, Links, and Shared Folders.